Recover your account

What Microsoft account are you trying to get back into?

Note: If you've turned on two-step verification, you can't recover your account this way.

Where should we contact you?

Enter an email address that's different from the one you're trying to recover.

Contact email address

One account for Skype and other Microsoft apps

Your Skype name is now part of your Microsoft account. A Microsoft account is what you use to sign in to Microsoft services such as Outlook.com, Skype, OneDrive, Office, Xbox, Windows and more.

We'll set up the account for you when you choose Next.

Enter the current password for Current password

Forgot your password?

New password

8-character minimum; case sensitive

Reenter password

Make me change my password every 72 days

Your account has been recovered

You can now use your new security info to sign in to your account.

Summary of what you've completed:

Your password was changed

Tips to get back into your account:

If possible, answer these questions from a device and location that you've used before with this account.

On the following pages, answer as many questions as you can. If you don't know an answer, just try your best guess.

Country/region where you created your account

Add another password

Have you used any of the Microsoft products below with your account before? Check all that apply.

Outlook.com or Hotmail

Skype

Xbox

Have you ever purchased something from Microsoft before, such as software, a device, or a subscription?

Yes

For these questions you might want to ask for help from family, friends, or business contacts to confirm their email addresses and tell you the subject lines of emails you've sent them.

Add more contacts

Add more subjects

You said that you've purchased something with this Microsoft account before. Please enter the information below to help prove your identity. Your credit card won't be charged.

Now we're going to ask you some questions about how you use Skype. If you don't know an answer, try your best guess.

Have you ever paid for Skype before?

Yes

We have a few extra questions since you've paid for Skype before.

Which Xbox console do you use with your account the most often?

Xbox 360

Xbox One

Answer the following Xbox questions to verify this account is yours.

Your information has been submitted

We'll send an email to {data.contactEmail} to let you know if you've provided enough information to recover your account. It usually takes us about 24 hours to review the information submitted.