Reset your password

Set a single password

Once you set a new password, your Skype and Microsoft accounts will be merged. This will allow you to use Skype, Office, Xbox and other Microsoft apps with a single account. Learn more

I have a code

Show more verification methods

I don't have any of these

Try another verification method

That verification method isn't working right now. Please try another method.

Learn more

Verify your identity on the web

If you don't have access to your security info, you'll have to continue this process on the web. Go to https://account.live.com/acsr from a browser to reset your password.

Use a different verification option

Verify your identity

If you don't have access to your security info, you'll have to continue this process on the web. Go to account.live.com/acsr?uaid=600bd692cdd54dce94a7a7f10d652583 from a browser to reset your password.

Before we can let you in...

For security purposes you need to know the Microsoft account that you're trying to recover. Please enter it and click Next to continue.

8-character minimum; case sensitive

Enter the current password for

Show password

Make me change my password every 72 days

Forgot my current password

Do you have an account recovery code?

If you have a recovery code, enter it now. If you don't have one, click No.

Your recovery code is 25 characters long and looks like this: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX.

For your protection, replacing your security info takes 30 days

Because you turned on two-step verification, you need up-to-date security info to sign in to your account. During the waiting period you will not be able to sign in to sites or services with your Microsoft account, but will be able to sign in to devices or use your existing app passwords.

You can avoid the wait by:

Using a trusted device. If you have a device that doesn't require codes, use it now and update your security info.
Finding your security info. Any chance it isn't entirely lost? If you can find it, use it now to re-enable your account.

The wait makes it harder for someone else to take over your account with a stolen password. Learn more.

Where can we contact you?

We'll send you an email to verify that you have access to it.

We just sent a code to {0}.

Check your email for a message from the Microsoft account team, and enter the code here.

Submitting request

We'll see you soon

We'll notify you on {data.recoveryDate}. If you find your old security info before then, you can use it to sign back in and cancel the waiting period.

Submitting request

Here's your new recovery code

If you ever need to recover access to your account again, this code will help. You should print it or write it down, and store it in a safe place.

We strongly recommend that you don't store your recovery code on a device.

If you previously had a recovery code, it is no longer valid. Use this new code instead.

Your new code is {data.recoveryCode}

Print code

Review your login methods

Please review the additional credentials that have been added to your account:

If you don't recognize one of these credentials, or want to review the other credentials on this account, go to https://account.live.com/p

Set up Microsoft Authenticator

Your password has been successfully reset. Next time, use the Microsoft Authenticator app to sign in and recover your account without a password.

Alternatively, you may add an alternate email address to better protect your account.

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Security info updated

Summary of what you've completed:

This update was made using your current security info and cancels the pending request.
The email address {data.contactEmail} was added to your account
A new recovery code was created for your account